Patient rights

You, the patient, have the right to:

• Considerate and respectful care.
• Be an active, informed decision-maker regarding your own healthcare.
• Know the identity, professional status and affiliation to Cardinal Health System of the individuals providing your care.
• Have every consideration of privacy and confidentiality concerning medical care, communications and information related to your health care.
• Receive prompt, considerate response to any inquiry, complaint or request for service, including pain control within the healthcare system's capacity, mission and duty to deliver.
• Be informed of what policies, rules and regulations apply to your conduct as a patient.
• Be informed of any experimental or other research/educational projects that might be used in your treatment and to refuse such treatment.
• Provide your advance directives to facilitate healthcare decisions.
• Receive an explanation of your bill for services regardless of the source of payment.
• Present a complaint and receive a response about any aspect of your care or treatment.
• Be involved in ethical considerations that arise in your care.

To request patient representative services, call (765) 747-4488 or (765) 747-8420.

Ball Memorial Hospital Patient Representative

2401 University Ave.

Muncie, IN 47303

(765) 747-4488