Patient representative

Ball Memorial Hospital's Patient Representative Department provides a centralized process through which patients and families can seek solutions to problems affecting quality care. 

The patient representative also offers a language bank. This service provides interpreters for limited English proficiency patients, hearing impaired, and limited visual assistance.

To request patient representative services, call (765) 747-4488 or (765) 747-8420.

If you have any concerns about patient care or safety, please contact the Patient Representative office.  You also have the right to file a complaint with the following state affiliates and accrediting body:

Indiana State Department of Health

2 North Meridian St.

Indianapolis, IN  46204

317.233.1325

http://www.in.gov/isdh/

Indiana Medicare Quality Improvement Organization

Healthcare Excel

2901 Ohio Blvd, Suite 112

P.O. Box 3712

Terre Haute, IN  47803

812.234.1499 or 800.288.1499

Indiana Attorney General

Consumer Protection Division

Government Center South, 5th Floor

302 W. Washington St.

Indianapolis, IN  46204

317.232.6330

http://www.in.gov/attorneygeneral/consumer/

Joint Commission on Accreditation of Healthcare Organizations

Office of Quality Monitoring

One Renaissance Blvd.

Oakbrook Terrace, IL  60181

800.994.6610

www.jcaho.org

Ball Memorial Hospital Patient Representative

2401 University Ave.

Muncie, IN 47303

(765) 747-4488